FAQ :: Trillian LogExplorer

Below is a list of frequently asked question about Trillian LogExplorer.

What are the system requirements of LogExplorer?

Windows 98,2000,XP
Trillian!
VB 6 Runtimes (service pack 4 or above)

Other VB files and DLLs required:

• Comdlg32.ocx
• RICHED32.DLL
• RICHTX32.OCX
• Mscomctl.ocx

LogExplorer is not showing my log files.

LogExplorer should automatically locate your log files and display them. You may however be asked to locate your Trillian folder. To do this simply click the 'File' menu and select 'Reconfigure Trillian Location...'.

Click the 'Browse' button next to the top box and locate your Trillian installation folder. Once you have done this, the other two boxes should automatically be filled in.

This should allow LogExplorer to automatically locate your log files. However, if you are still having problems, or you have archived logs that you wish to view, you can use the 'Add Log Locations Manually' option from the 'File' menu. Simply use the 'Add' button to create a list of folders you wish LogExplorer to look in to locate log files. You can add as many folders to this list as you wish.

LogExplorer still doesn't show my log files.

This problem should have been rectified with version 1.1.1, however, if you are still having problems try the instructions below.

There is a known problem where LogExplorer still fails to locate the log files. This problem is in the process of being rectified, however a work around is as follows.

Select the 'Reconfigure Trillian Location...' option in the 'File' menu. This time, manually select the location of your log files by clicking the 'Browse' button next to the box marked 'Trillian's default user folder:', this should allow LogExplorer to locate you log files.

If this has not worked you can manually edit the 'logExplorer.ini' file found in the LogExplorer installation folder. Follow the instructions below:

If you store you logs in your Windows documents and settings folder, change the following in the ini file:

[TrillianUserFolder]
c:\documents & settings\USERNAME\Trillian\User Settings

If that doesn't work try it like this:

[TrillianUserFolder]
c:\documents & settings\USERNAME\Trillian\User Settings\default

The [TrillianUserFolder] setting in the 'LogExplorer.ini' file basically points towards a folder to look in for the logs, if the Trillian 'Profiles.ini' file does not contain an explicit location for the them. So hopefully by pointing it towards your logs folder it will enable LogExplorer to find them.

A full fix for this issue is coming soon.

I get an 'ActiveX' error when I try to run LogExplorer.

This problem seems to have something to do with Windows Scripting Host 5.6 being installed incorrectly, disabled, or not registered properly.

Try re-registering Windows Scripting Host or re-installing it. This should prevent this error message.

Many thanks to Troy Chinnery for sorting this one out.